Lothian Domestics Appliance Repairs

Customer Feedback


We try to obtain feedback from each and every customer after we have completed each job by sending a text message. The following are some of the responses customers have provided for us to display on our website:

Superb service at a great price! Would highly recommend. Overall:
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Elaine Miller | Uphall



No problems with this company. Overall:
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Geoff Billingham | Edinburgh



Very efficient and kept you informed via text when they were arriving Overall:
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Shirley Hepburn | Broxburn



Prompt and efficient service. Would recommend to all my friends. Like the text updates throughout the process. Competitive price and staff very good. Overall:
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Barny Todd | Livingston



William was very helpful, clearly explained what the problem was, and fixed it. Overall:
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Iain McKendrick | Edinburgh



Engineer was good explained what was wrong and made sure machine was running properly Overall:
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Alison McBrierty | Kirkliston



Excellent service!!! Overall:
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Morag Smith | Livingston



Engineer was very knowledgeable about the appliance and had a great manner throughout the visit. The phone call to advise of the time the visit would take place was appreciated too. Thank you. :-) Overall:
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Jim Beveridge | Mid Calder



I'd like to leave positive feedback to a visit to repair my washing machine at
yesterday. The service man was "Liam", whom I found to be courteous and efficient. He resolved the problem very quickly and also checked the rest of the machine was in good order. I will keep your contact details for any future work.
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Neil Corlett | Edinburgh



Customer Service is 2nd to none, I cannot recommend this company highly enough, so many companies should aspire to the customer service levels this company provides! #marketleader Overall:
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Julie Diack | Edinburgh



Excellent service, went well beyond expectations. Only hiccup was the text with the wrong message the night before! Overall:
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Lesley Lalmas | Edinburgh



Efficient professional service at competitive price. Overall:
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Pauline Bell | Edinburgh



On time and regular update on when he would arrive and his name which was good. Done the job well and didn't rush or seem in a hurry to finish. Would recommend and use again. Overall:
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Lorraine Hook | Edinburgh



Friendly efficient staff, great communication and ease of use. Overall:
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Tracey Potter | Edinburgh



Very fast response to initial enquiry. Fixed call out fee very reasonable which they reduced when the washing machine was too expensive to repair as drum needed replaced. Communication re arrival time also excellent. Overall:
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Carron Khalifah | Edinburgh



Excellent service from enquiry handling, scheduling, engineer visit, diagnosis, repair and payment processing. Thank you. Overall:
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Raj Bagha | Linlithgow



Great service at a great price, really pleased Overall:
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Claire Meikle | Broxburn



Our washing machine recently sprung a leak (door seal) and after 2 locally advertised plumbers failed to return/contact us we phoned Lothian Domestics. I did not think I would get a reply at 7pm at night (even though their page states they are open until 8pm). I received a pleasant surprise however, when the phone was quickly answered by a lady who took all the relevant details ,and informed me of the cost and charges etc.. Shortly after our conversation I received a text explaining that the engineer would be calling the next morning and between what times. I received another text in the morning informing me of his arrival time. He arrived punctually and confirmed what the fault was. He contacted his office to arrange a return visit the next day and I received another text and call the next morning informing me he was on his way. He arrived shortly afterwards and fixed the fault. He was courteous and experienced and the whole job was handled in a very professional manner. We would highly recommend this company, and we will be calling them first should the need arise again. Overall:
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Mr & Mrs Cleas | Edinburgh



I cannot recommend this company highly enough. The engineers are helpful, knowledgeable, friendly and efficient. They did a great job installing my new dishwasher. Thanks to Liam for going out of his way to solve my problems quickly by collecting my dishwasher for me! Thanks! Overall:
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Anne O'Brien | Edinburgh



Very efficient dealing with the issue. Phoned on Wednesday and got someone to repair broken fridge door on Thursday afternoon. Was notified by txt and kept well informed. Overall:
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Kathleen Hood | Edinburgh



One of your staff came round to fix my freezer yesterday. He gave it a new part and it seems to have worked. He was punctual, friendly and professional. I shall be recommending your services. Thank you Overall:
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Lesley Llamas | Edinburgh



Effective and professional service Overall:
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Philip Allison | Edinburgh



Quick accommodating service, assessed problem, ordered component and fixed, all within 3 days. Would definitely recommend and use again. Overall:
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David Thomline | Edinburgh



Good service. Advised that the fridge wasn't worth repairing. Overall:
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Julie Jeffery | North Berwick



Phone call half an hour before arrival, explained everything to me, checked washer dryer was working before leaving. Very professional would highly recommend this company. Overall:
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Alexander Hart | Edinburgh



This is how a business should be run! Keeping the customer informed on progress goes a long way in my book, there's nothing worse than waiting on info. Engineers were polite and extremely efficient. Overall:
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Gordon Rae | Bonnyrigg



The service was excellent and the problem was not with the washer but the pipework. Overall:
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James McCutcheon | Broxburn



Friendly and helpful engineer and call handler, prompt service. I will use again. Overall:
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Nicola Baillie | Edinburgh



Excellent service from these guys. Fixed my dryer in no time after being told previously by somebody else that it wasn't faulty. Would highly recommend. :) Overall:
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Karlene Souter | Livingston



Fast efficient service Overall:
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Jane Phillips | Kirkliston



Excellent! Overall:
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Ken Robertson | Edinburgh



Very pleasant personnel, completed the repair quickly and cleanly. Definitely call Lothian Domestics should we encounter any other machinery problems. Overall:
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Robert Lavington | Dunbar



Really fantastic service from the first phone call to arrange a repair to the visit itself. Efficient, friendly, polite, top notch customer service. Have recommended Lothian Domestics to my friends. Overall:
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Gail Craven | Haddington



Excellent service as always from Lothian Domestics. Thank you. Overall:
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Emily Alston | Edinburgh



The service was fantastic and professionalism commendable. We forgot to get their names but I'm sure you can pass on our words. Overall:
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Kevin Hutchings | Livingston



Excellent professional service. Overall:
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Kim O'Donnell | Edinburgh



Very happy with engineers.very polite and knowledgeable. Smart appearance Overall:
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Shawn Sasci-Rohan | Edinburgh



Excellent efficient and speedy service - first class Overall:
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Dr Ian Wotherspoon | Edinburgh



Engineer friendly and professional each and every time. Always updated on issue and or what is or will be required. Great service. Overall:
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Lisa Mclellan | Edinburgh



Fantastic service. Our wasing machine was repaired within an hour of my phone call Overall:
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Dr R Gardner | Linlithgow



I would certainly recommend your very prompt service to others. Overall:
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Kate Glendinning | Linlithgow



William was so lovely, explained what was wrong fixed my washing machine very quickly and cleaned up after himself. What a lovely engineer you have, thank you. Overall:
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Alison Pace | Livingston



Was told my appointment was between 12 & 6. Got a phone call asking if I was available in the morning which was great. Friendly Fast And Great Prices would recommend and use again Overall:
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Lee Moonan | Bathgate



Fantastic service. I was impressed with the number of texts send. Liam was the engineer and he was fab very efficient and professional as well as friendly. Overall:
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Judith Fraser | Kirkliston



Your engineer was pleasant, polite and even mopped the floor when he finished Overall:
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Alan Young | Edinburgh



Brilliant friendly and efficient service. Would definitely recommend this company. Overall:
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Mary Dryburgh | Edinburgh



Very efficient and professional service. Good communication throughout. Very quick in completing repair. Reasonable charges. Came out following day. Overall:
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Greig Thomson | Tranent



Quick, efficient and friendly. Much better priced than other places I called. Would use again. Overall:
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Donna McNeil | Broxburn



Very good service! Overall:
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Kenneth Johnstone | Edinburgh



Service quick and efficient very clean job Overall:
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Alan Jansch | Edinburgh



Very prompt and efficient service. Pleasant, organised efficient engineers, who left no mess. 3 visits now and each time the same level of service. Would definitely recommend and use again. Overall:
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C.W. | Edinburgh



Quick response, fantastic service and the price was right, all my friends and work colleagues now have their number too, thank you Lothian Domestics you saved me a fortune. Overall:
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Jaime Turnbull | Uphall



Friendly technician. Jobs done in jiffy n beautifully Overall:
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Nazlan Zainal | Edinburgh



Brilliant quick thorough and solved the problem Overall:
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Sara Gaston | Edinburgh



I was extremely happy with the service. I had my fridge freezer repaired and from the original phone call through to the actual repair everyone couldn't have been more helpful. Great service and very good at notifying on arrival time and the fridge was an easy fix too which is even better. Overall:
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Julie Sanderson | Edinburgh



Very efficient, helpful, friendly service a quick response and cheap as chips. will definitely call them again next time something breaks down. Overall:
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Elaine Graham | Livingston



Very good service. Overall:
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Kamil Jasinski | East Calder



Engineers were great gave me excellent advice on how to keep washing machine from being clogged with liquid detergent in future. Very professional 10/10 Overall:
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Dee Bruce-Johnson | Edinburgh



Friendly and competent service from the start. Absolutely fantastic prices. Will definitely use again Overall:
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Stephanie Sneddon | Livingston



Excellent professional service, kept in touch by text and completed the job in good time even though they had to order a part. Very satisfied. Overall:
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John Orton | Edinburgh



Great service! Overall:
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Barbara Nagy | Edinburgh



Excellent practical advice. Friendly engineer. Great communication re: appointment inc. reminders and a message 10 mins before engineer due - very useful. Overall:
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Isla Burton | Edinburgh



Excellent professional service good communication always kept up to date with appointment. Machine fixed in one visit. Overall:
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Paula Greig | Edinburgh



Absolutely outstanding - rep was courteous, efficient and explained everything. 100% customer centric and put himself in customers shoes. Overall:
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Iain Burnside | Edinburgh



Lothian Domestics were superb from start to finish. The booking process was straightforward, the visit quickly arranged and all work carried out speedily, efficiently and within budget. Excellent service all round. Highly recommended. Overall:
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Neil Spalding | Edinburgh



No free estimate, but low call out charge which was offset against work done. Visit and return visit arranged very quickly. Electrician polite, helpful and gave advice for the best product, not the most expensive. Overall:
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Anne McLennon | Edinburgh



Many thanks for coming as quickly yesterday to fix our Beko tumble dryer. The engineer was very polite & managed to solve the problem quickly & without any fuss! Overall:
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A Finlayson | Broxburn



Good and fast service. Overall:
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Luciana Gaviao | Edinburgh



Would recommend Lothian Domestics to anyone. My dishwasher was playing up and an engineer was round the next day. Text message update of arrival time was really helpful and engineer (Liam) was very professional but also chatty and friendly. Everything that was done was explained and pricing was very fair and competitive. I wouldn't hesitate to use this company again. Overall:
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Laura Smith | West Calder



Friendly and efficient Overall:
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Isla Burton | Edinburgh



Excellent in every way. Many thanks. Overall:
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Marc Marnie | Edinburgh



Thoroughly professional service. During initial phone call service and pricing was clearly explained and repair booking was made promptly for same day. Repair man arrived when alert text said he would. Very helpful, friendly and professional. Easy to pay by card there and then. I was very happy with the whole experience and requested a card/flyer to keep as will use again if I have a problem with any electrical goods in the future. Overall:
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Sandra Ferguson | Edinburgh



Highly recommended. First class service. Overall:
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Karen Scott | Broxburn



Efficient, friendly, polite happy staff! Will definitely use again!! 10 out of 10! Overall:
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Stacey Faulds | Livingston



Very helpful and nice man. Overall:
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Kirsty Greenhill | Edinburgh



Very happy with work undertaken. Engineer did a good job and fully explained options available. Would not hesitate to recommend your organisation. Overall:
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John Lawrie | Edinburgh



Ample notification of visit and updates. Overall:
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Lynda Glover | Whitburn



First class service & even cane back to fix why we had another issue after fixing the first problem! I will certainly use you guys again !! Honest, curtious & reliable !! :) Overall:
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Alan Morrow | Edinburgh



Right day, right time, right engineer! Job done well, fully explained and with obvious expertise and attention to detail. Very satisfied! Overall:
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Peter Gilfoyle | Dunbar



These guys are excellent and very friendly. They also keep u up to date when they are due to arrive. Would recommend to anyone. Overall:
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Craig Neilson | Musselburgh



Excellent service from enquiry handling, scheduling, engineer visit, diagnosis, repair and payment processing. Thank you. Overall:
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Raj Bagha | Linlithgow



Lothian Domestics are great. They arrived very quickly and fixed my machine in no time. Very polite, honest and with great prices! I won't go with any other company after the excellent service I experienced. Thank you once again! Overall:
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Dee Wilkinson | Uphall



very professional and good communications via text Overall:
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Gary Watt | Edinburgh



Very good and very tidy workers explained everything about the repair. Would recommend Overall:
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John Docherty | Edinburgh



I' be the pleasure to know Liam, a very good and nice person. All was done in a few minutes. Overall:
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Sabrina Scrima | Gilmerton



Excellent service by everyone. Overall:
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Alison Stewart | Kirkliston



Brilliant repair man. Fixed my cooker rapid. Very good prices. Highly recommend to everyone with an appliance problem thank you again William woo have a working oven much cheaper than buying a new cooker. Overall:
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Lorraine Sharp | Livingston



Very Good Overall:
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Michael Simon | East Calder



Good service and advice Overall:
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Andrew Hale | Edinburgh



Great service, good knowledgeable engineer, easy fix, thanks Overall:
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Stephen P-R | Edinburgh



Very efficient and helpful. Overall:
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Cathy Riley | Edinburgh



Good fast and Efficient repair work carried out on my Samsung fridge freezer, fault was quickly diagnosed, part replaced and fan/coil unit reassembled to full working order. Would recommend and will use again! Overall:
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William Moffat | Fauldhouse



Great service, excellent communication Overall:
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Sally Ross | Livingston



Amazing service,fast reliable and very informative regarding the issue with the washing machine. My thanks to the guys Overall:
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Alastair Mckenzie | Livingston



Very professional response throughout. Sound advice and informative engineer visit. Will use again. Overall:
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Barny Todd | Livingston



Quick to respond to my enquiry also reliable and trustworthy. Couldn't fault them in anyway will be recommending them to others and will use again in the future very pleased with the professionalism plus a local business which was even handier. Overall:
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Klayre Hurnn | Bathgate



Excellent work Overall:
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Pauline Cornish | Musselburgh



Polite, helpful and efficient call out from Liam. Overall:
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Elizabeth Trueland | Edinburgh



It's customers like yourself that keep us in business, without you we wouldn't be here and we are extremely grateful for your continued custom. If you would like to leave feedback on the service we provided, please use the text message sent to you after your engineer's visit. Thank you, we really do appreciate it.