Lothian Domestics Appliance Repairs


Repair Guarantee Timeline

This timeline explains how our repair guarantee works for jobs where a repair guarantee is offered. To ensure consistancy and fairness, we stick to this procedure 100% of the time. Once a repair has been carried out, you should fully test your appliance to ensure it is working fully witin the first 24 hours, however we do strongly advise you should not leave the appliance on when you leave the property for safety issues. If an issue occurs and our offices are closed, please either leave us a voicemail message or submit an enquiry through our website to let us know of the issue. An issue is not treated by us as reported until we have received notification to our inbox. Please do not leave reporting of the issue until later, it may result in you moving to the next timeline which will affect the way we treat your issue as we will always treat the issue from the day it was reported to us, regardless of how often it has been used since our visit.

Please note that blockage removal is not guaranteed in any shape or form as it cannot reoccur without another blockage being introduced to the appliance. No fault found visits are also not guaranteed in any shape or form as we are not saying the machine is not faulty, we are saying it didn't present a fault during our visit, so there was nothing to fix at that time.

 
Day 1 - 3

The engineer would work on the assumption that the repair never worked. Engineer would continue repair under the same labour charge. Totally new issues reported or if discovered on-site would be handled at manager's discretion on a case-by-case basis. Customer can decide if they wish to proceed or not with new job, if not then no further charge as one-time goodwill gesture.


Day 4 - 7

The engineer would work on the assumption that the repair worked and only failed when the issue was reported to us. Engineer would attend to check if parts fitted had failed. If failed, part will be replaced free of charge. If not failed, customer will be quoted for new repair before proceeding with further inspection. Customer can decide if they wish to proceed or not with new job, if not then no further charge as one-time goodwill gesture.

 

 
Day 8 - 90

The engineer would work on the assumption that the repair worked and only failed when the issue was reported to us. Engineer would attend to check if parts fitted had failed. If failed, part will be replaced free of charge. If not failed, customer will be quoted for new repair before proceeding with further inspection. Diagnosis charge would be payable if customer does not wish to proceed. If diagnosis charge is not paid, repair guarantee on previous part fitted would be voided.