Lothian Domestics Appliance Repairs


Repair Guarantee Timeline

This timeline explains how our repair guarantee works. To ensure consistancy and fairness, we stick to this procedure 100% of the time. If an issue occurs and our offices are closed, please either leave us a voicemail message or submit an enquiry through our website to let us know of the issue. An issue is not treated by us as reported until we have received notification to our inbox. Please do not leave reporting of the issue until later, it may result in you moving to the next timeline which will affect the way we treat your issue.



 
Day 1 - 3

The engineer would work on the assumption that the repair never worked. Engineer would continue repair under the same labour charge. Totally new issues reported or if discovered on-site would be handled at manager's discretion on a case-by-case basis. Customer can decide if they wish to proceed or not with new job, if not then no further charge as one-time goodwill gesture.


Day 4 - 7

The engineer would work on the assumption that the repair worked and only failed when the issue was reported to us. Engineer would attend to check if parts fitted had failed. If failed, part will be replaced free of charge. If not failed, customer will be quoted for new repair before proceeding with further inspection. Customer can decide if they wish to proceed or not with new job, if not then no further charge as one-time goodwill gesture.

 

 
Day 8 - 90

The engineer would work on the assumption that the repair worked and only failed when the issue was reported to us. Engineer would attend to check if parts fitted had failed. If failed, part will be replaced free of charge. If not failed, customer will be quoted for new repair before proceeding with further inspection. Diagnosis charge would be payable if customer does not wish to proceed. If diagnosis charge is not paid, repair guarantee on previous part fitted would be voided.