Our Transparent Pricing Structure
If you’ve ever wondered how our pricing model works, rest assured that simplicity and fairness form the core of our approach. We charge a fixed labour fee for our engineer’s visit, and this charge remains the same whether the repair is quick and straightforward or a more complex undertaking. Below, you’ll find an overview of why we believe this model is the most transparent and fair way to serve all our customers.
Fixed Labour Charge: How It Works
Our labour fee is not an hourly rate. Instead, it covers our engineer’s time on the property for as long as it takes to get your appliance back in working condition. Whether the repair requires intricate electrical work, a mechanical adjustment, or simply educating the customer on proper usage, our fee remains the same.
Key point: You are not paying for how complex or simple the resolution is, nor are you paying for how long the fix takes. The goal is to ensure you know the final labour cost upfront—with no hidden surprises.
Why Everyone Pays the Same
Think of it like an all-you-can-eat buffet: you pay the same price, regardless of whether you eat one plate of food or three. Similarly, we don’t charge extra if your repair takes longer, and we don’t discount the service if the fix happens to be quick. This consistency keeps our pricing transparent and predictable for everyone.
What If the Appliance Isn’t Repairable?
We understand that sometimes an appliance may be too far gone for a practical repair, or parts might be needed but you choose not to proceed. In those instances, we charge a discounted diagnosis charge instead, to ensure you’re not paying a full charge for a situation that can’t be resolved.
Common Frustrations and Quick Fixes
It can feel frustrating if your issue turns out to be something that you could have fixed yourself, or something that takes the engineer only a minute to resolve. However, our costs remain the same whether we’re on-site for one minute or three hours. The engineer has been allocated a standard timeslot and has traveled to your location, so the fixed labour charge applies regardless.
Remember, there are always steps you can try before scheduling a visit, such as consulting your appliance manual or contacting the manufacturer for basic troubleshooting. But once an engineer is called and dispatched, the labour fee must be covered.
Why This Model Is Fair
In Summary
Our fixed labour pricing ensures that you receive a fair, consistent fee for the time and expertise of our engineers. If they leave your appliance in working order, you pay the same flat rate—no matter how straightforward or involved the process might have been. We believe this approach respects your time, eliminates billing surprises, and maintains complete transparency in every service call.
