Here at Lothian Domestics, we believe in a full transparency approach with our customers. To accomplish this, we give all contract customers such as housing associations, letting agents and landlords secure access into sections of our systems so you can view the status of all the jobs you have sent us, online at any time, day or night.

You will not see this option anywhere else, it is fully designed, built and maintained inhouse by our own staff. Because we have full control over the design, it is built from the ground up around our business and our customer's requirements. Around 50% of the features were suggested by our existing customers and this has resulted in a system wrapped around our clients and the way your business works.

Some Benefits for Landlords & Letting Agents using us:

• You simply send us the property details and the tenant's contact details and we will contact the tenant directly, saving you time.


• Find out the current status of a job at any time, 24 hours a day, 7 days a week.


• Tenants are sent an SMS message allowing them to book online, in real-time resulting in a quicker turnaround.


• Tenants are sent SMS messages reminding them of the appointment time, to avoid confusion and prevent no access visits.


• You can submit new jobs to us straight from the online interface.


• Find out what parts have been ordered and how long delivery is expected to be.


• Get an e-mail notification when a job is booked on with the tenant, letting you know when the visit will take place.


• Set a pre-authorisation amount for parts that can be fitted without disturbing you.


• All our engineers carry electronic devices allowing real time updates and ordering of parts as required.


• Access a risk assessment for each job we carry out in one of your properties.

Not already working with us? Book Online today and find out why our customers continue to trust us with their business.