Landlords & Letting Agents

We contact your tenant, track the job, and keep you informed at every step, without you lifting a finger.

Authorised Service Centre
2,400+ Verified Reviews
11+ Years in Business
Trusted by Landlords & Letting Agents Across Edinburgh & The Lothians
Book a Job & Get Portal Access

Included with every landlord booking

Full visibility, day or night

The MyLothian portal, free with every landlord booking

Every landlord gets immediate access to the MyLothian portal from their very first booking — no minimum job volume, no setup fee, and no waiting period. Just select “I’m a landlord” when booking and you’re in instantly.

Built entirely in-house and shaped by feedback from our landlord clients, MyLothian is designed around the way property management actually works.

MyLothian portal dashboard showing property management overview for landlords

Portfolio overview — all your properties and jobs in one place

Job tracking screen in MyLothian portal showing repair status and engineer updates

Live job status, updated in real time

Parts ordering interface in MyLothian portal for landlord appliance repairs

Parts tracking and expected delivery dates

MyLothian portal features

What we handle for you

Everything you need, nothing you don’t.

Tenant contact handled for you Send us the property and tenant details — we handle all contact with your tenant directly.
Live job status, 24/7 Live job status in the portal, 24/7 — no need to call us.
Tenant self-booking by SMS Your tenant receives an SMS and books their own appointment online, in real time.
Automated appointment reminders Automated SMS reminders reduce no-access visits.
Raise new jobs from the portal Raise new jobs directly from the portal without calling the office.
Parts tracking See exactly which parts have been ordered and when they’re expected.
Visit confirmation emails Email notifications the moment a visit is confirmed with your tenant.
Pre-authorised spend limit Set a pre-authorised spend limit so minor parts are fitted without interrupting you.
Risk assessments on demand Risk assessments available for every job, accessible in your portal.
Automatic VAT receipts VAT receipts generated automatically for every job, available to download in the portal.
Authorised Service Centre Trusted for both warranty and out-of-warranty for some of the world's largest brands.
Keysafe access If your property has a keysafe, we can use it to gain access without anyone needing to be present.

Trusted by landlords across Edinburgh

Kept informed all the way. Very good service

joe bryceland • September 2025

Ross fixed my microwave in 30 minutes Excellent service

Donna Allardyce • June 2026

Recommended repair service. Booked a repair via Samsung Smart Things app. The app forwarded Lothian Domestic as their certified repair company covering my location, and was directed to their booking form. The booking procedure was straightforward and easy to navigate and complete.

Sarah Holmes • July 2025

Accounts & admin

Simple invoicing, no fuss

VAT receipts are generated automatically for every job and are available to download from your portal. Manage multiple properties? All jobs are grouped under your account for easy reconciliation.

Our clients

Who we work with

We work with large numbers of private landlords managing a single property, portfolio landlords, letting agencies, insurance companies and housing associations across Edinburgh, the Lothians, Glasgow and Central Scotland.

Ready to simplify your appliance repairs?

Book your first job today and get immediate access to the MyLothian portal.

Book a Job & Get Portal Access

Takes only a few minutes.

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