From broken to fixed, here's what to expect
No phone calls, no waiting for a callback. Tell us what appliance you have and your address, and we'll give you a fixed price straight away. You'll also see real availability, so you can pick a time that suits you and book on the spot.
Getting a quote takes 60 seconds, and booking only a few minutes more.
Once you're booked, we don't just put you in a diary and move on. Our system gets to work straight away.
Based on the fault and appliance you've reported, our AI triage, built on data from tens of thousands of previous jobs, works out which parts are most likely to be needed. We then pull anything relevant from stock, ready for your engineer to bring on the day.
You'll get a confirmation text as soon as your booking is made. As your appointment gets closer, we'll send reminders so nothing creeps up on you. If anything changes on our end, you'll hear from us straight away.
You'll also have the option to join our cancellation list when you book. If an earlier date becomes available, we'll notify you, and you can use our online system to change your appointment as needed.
On the day itself, you'll receive a tracking link in the morning. You can see exactly where your engineer is, how many jobs are ahead of yours, and get a narrowing arrival window throughout the day rather than a vague all-day slot.
When your engineer is on their way, we'll text you their name and an exact ETA, and you can continue to track them in real time right up until they arrive. Don't worry, we'll also follow up with an automated call so you don't have to keep watching your phone.
Need to pop out? The tracking updates in real time, so you'll always know how long you've got.
Our engineers are manufacturer-trained, police-vetted, and fully insured. They'll diagnose the fault, explain what they've found, and quote you for any parts required before we carry out the work. In most cases, we can fix it there and then.
Not every repair can be completed in one visit. If a part is required that we don't hold in stock, your engineer will confirm exactly what's needed during the visit.
We'll send you a quote, and once you approve it, we get the part on order straight away. From there, our system tracks the parcel all the way, updating your available appointment dates based on real-time delivery tracking.
Once your repair is complete, you'll receive a VAT receipt by email. Our work comes with a guarantee on both parts and labour, so you can get on with your day knowing it's sorted properly.
See why thousands of customers choose our smarter approach to appliance repairs
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