Smarter Appliance Repairs

We often hear from customers who booked with another company and were left in the dark — no updates, no arrival, and sometimes not even a message to let them know. That’s because many repair companies still rely on outdated systems and manual processes — and you're left waiting for updates.

That’s exactly why we built our company — and our entire system — from the ground up.

Over the last 10+ years, we've created a bespoke platform designed specifically for appliance repairs. It runs on a dedicated farm of servers — not just one — which means better speed, more stability, and minimal downtime, even during peak periods.

Every feature, from booking and triage to parts tracking and engineer routing, has been built to make your experience faster and more reliable.

Whether you're booking a repair, using our live chat, or checking an update — everything is backed by a solid foundation that works quietly in the background to keep things running smoothly.

Even our phone system is connected. When you call, our system can recognise your number and instantly bring up your latest job — meaning faster answers, less time on hold, and a much smoother experience overall.

Live AI Chat Triage

Our AI-powered live chat is available 24/7 and plays a key role in how we diagnose faults. When you report an issue, the chat asks clear, simple questions to understand what's wrong. Based on your answers, our system can work out the most likely cause — and the parts we’ll need — before the visit even begins.

The more detail you provide, the more accurate the triage. That often means we bring the right parts the first time, helping to avoid delays or repeat visits.

Please note: AI chat is currently only available for certain types of bookings, but we're working to expand it across more services soon.

Predictive Parts Preparation

Behind the scenes, our system learns from tens of thousands of previous jobs to improve part selection. It automatically flags common faults and matches your description to the most likely parts — even before an engineer is assigned.

Integrated Delivery Tracking

We’re fully integrated with all major UK delivery networks. That means we know exactly when parts are dispatched, delayed, or out for delivery.

If your part arrives earlier than expected, our system can automatically offer you an earlier appointment — so you're not kept waiting unnecessarily.

Online Quotes & Payments

We offer instant online quotes and secure payments — no waiting for callbacks or invoices. You can book your appointment in minutes and have everything confirmed, often before other companies have even replied.

Booking Texts & Reminders

As soon as your booking is confirmed, you'll receive a text message. You’ll also get reminders closer to the visit date — and real-time updates if anything changes, like an earlier slot becoming available or a delay with an engineer.

When the engineer is on their way, you’ll get a text with a live tracking link. You’ll see exactly where they are and when they’ll arrive. Missed the text? Not to worry — we also send an automated voice call to make sure you don’t miss anything important.

What Makes Us Different

• Booking confirmations, reminders, and updates sent by text
• Instant online quotes and secure online payment
• Automated cancellation list with optional earlier appointments
• Faster repairs thanks to better preparation and smart triage
• Fewer delays because we often arrive with the right part
• Real-time updates so you know exactly what's happening
• Total convenience — book, reschedule, or get support when it suits you
• Reduced downtime thanks to our multi-server infrastructure
• Peace of mind through booking confirmations and reminders
• A fully bespoke system tailored to deliver a better repair experience
• Smart phone system that recognises your number and links to your job
• Engineer on-the-way texts with live tracking and backup phone call

A Smarter Way to Book a Repair

We believe appliance repairs shouldn’t be slow, manual, or uncertain. Our systems are built to reduce downtime, avoid frustration, and get your appliance up and running again as quickly as possible.

This is how modern appliance repairs should be.

Book Your Repair in Minutes

Use our online booking system to get an instant quote, check availability, and confirm your appointment — all in just a few clicks.