Smarter Appliance Repairs

We hear from customers all the time: they booked with someone else and were left waiting — no updates, no engineer, not even a courtesy message. That's because many companies still rely on outdated systems and manual processes. You're left in the dark.

We set out to fix that.

Our repair platform was designed from scratch and refined over 15+ years — even before Lothian Domestics was founded. It now runs on a dedicated multi-server infrastructure that keeps things fast, stable, and reliable, even during peak demand.

From booking and fault triage to engineer routing and parts tracking, every part of our system is custom-built to reduce delays and make your experience smooth from start to finish.

Even our phone system is integrated. If you've called us before, it can instantly bring up your latest job — meaning faster answers and less time on hold.

Live AI Chat Triage

Our 24/7 AI-powered live chat helps diagnose faults before we arrive. It asks clear, simple questions and uses your answers to identify likely causes and prepare the parts we’ll need.

The more detail you give, the more accurate the triage. In many cases, we arrive with the right part first time — avoiding delays and return visits.

Note: AI chat is currently available for selected booking types, with more coming soon.

Smarter Parts Preparation

Our system analyses thousands of past repairs to improve part prediction. It learns from patterns in fault descriptions and flags likely issues before an engineer is even assigned.

Delivery Tracking, Integrated

We’re fully connected to major UK delivery networks. As soon as your part ships, we track its progress in real time.

If it arrives early, you’ll be offered an earlier appointment — automatically. No chasing, no waiting.

Instant Quotes & Secure Payments

Get a live quote, book your repair, and pay securely — all in just a few minutes. No callbacks, no paperwork.

Texts, Reminders & Live Tracking

You'll get an instant text when your booking is confirmed — plus reminders as your visit approaches.

If anything changes, you'll know. If your engineer is delayed or an earlier slot opens up, we’ll let you know right away.

On the day, you’ll get a tracking link when the engineer is on their way. And if you miss the text, don’t worry — we also send an automated call so you won’t miss a thing.

Quick Recap - What Sets Us Apart

• Instant quotes and secure payments
• Live AI chat for smarter fault diagnosis
• Parts often prepared before your visit
• Integrated delivery tracking and rescheduling
• Texts and voice calls for reminders and updates
• Engineer tracking with live ETA
• Faster answers when you call — we know who you are
• Dedicated multi-server system for speed and stability
• Earlier appointments offered automatically
• Support when it suits you — online or by phone

A Smarter Way to Book Repairs

We believe appliance repairs shouldn’t be stressful, slow, or vague. Our tech cuts downtime, improves communication, and helps get things fixed properly — fast.

This is how appliance repairs should be.

Book in Minutes

Use our online system to get a quote, check availability, and confirm your visit — all in a few clicks.